Refund and Returns Policy

Last updated: September 16, 2026

We want you to be confident when shopping with Darkest Thorn. This Refund and Returns Policy explains how cancellations, returns, exchanges, damaged items, and refunds are handled. Nothing in this policy limits any mandatory consumer rights that apply in your country.

1. Return Window

You may request a return within 14 days after the date your order is delivered. After notifying us that you wish to return an item, you must send it back within 14 days. You do not need to provide a reason when exercising a statutory right of withdrawal that applies to your purchase.

2. Return Eligibility

To qualify for a full refund, returned clothing should be:

  • unworn other than reasonable try-on;
  • unwashed, unaltered, and free from stains, odors, damage, makeup, or pet hair;
  • returned with original tags and, where reasonably possible, original packaging; and
  • accompanied by the order number or other proof of purchase.

You may inspect and try on an item as you would in a physical shop. We may reduce a refund where permitted by law if handling beyond what is reasonably necessary has reduced the item’s value.

3. Items That Cannot Be Returned

Unless the item is faulty or applicable law requires otherwise, returns may not be accepted for:

  • custom-made, made-to-measure, or clearly personalized products;
  • sealed hygiene-sensitive products after the seal has been broken;
  • gift cards or digital products after performance or delivery has begun with the required consent; and
  • items marked final sale, but only where excluding returns is permitted by applicable law.

Your statutory rights relating to faulty, damaged, misdescribed, or non-conforming goods are not affected.

4. How to Request a Return

  1. Email darkestthorn@163.com within the return window.
  2. Include your order number, the item you wish to return, and the reason for the request. For damaged, defective, or incorrect items, include clear photos.
  3. Wait for return instructions and the correct return address before sending the item.
  4. Pack the item securely and use a tracked shipping service. Keep your shipping receipt and tracking number until the return is completed.

Returns sent without contacting us first may be delayed or sent to the wrong facility. Do not send returns to an address shown on the parcel without confirming it with us.

5. Return Shipping Costs

For a change-of-mind return, you are responsible for return shipping and packaging costs unless we agree otherwise or applicable law requires us to pay them. We do not charge a restocking fee.

If the item is damaged, defective, materially misdescribed, or incorrect, contact us before returning it. After review, we will provide an appropriate remedy and cover reasonable return shipping costs where required.

6. Refunds

We will notify you after the return is received and inspected. Approved refunds are issued to the original payment method. Processing time by your bank or payment provider may vary.

Where EU or UK withdrawal rights apply, we will refund the item price and the cost of the least expensive standard outbound delivery option offered for the order. Extra costs for express or upgraded delivery are not refundable unless required by law. We may withhold reimbursement until we receive the goods or you provide evidence that they have been sent back, whichever occurs first.

Refunds will be initiated within 14 days after the applicable refund obligation is triggered. Customs duties, import taxes, and brokerage charges collected by third parties are refundable only where required by law or by the relevant authority or carrier.

7. Exchanges

We do not currently offer direct exchanges. To obtain another size or item, request a return and place a new order. This helps prevent the replacement item from selling out while a return is in transit.

8. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery and contact us as soon as reasonably possible if an item is damaged, defective, or incorrect. Providing your order number and clear photos will help us resolve the issue. Depending on the circumstances and applicable law, the remedy may be a replacement, repair, partial refund, or full refund.

9. Order Changes and Cancellations

If you need to change or cancel an order, contact us immediately. We will try to help, but we cannot guarantee changes or cancellation after an order has entered processing or has shipped. Your statutory cancellation and return rights remain unaffected.

10. EU and UK Withdrawal Rights

Consumers in the European Union and United Kingdom generally have the right to cancel an eligible online purchase within 14 days after delivery without giving a reason, followed by another 14 days to return the goods after notifying the seller. Exceptions may apply, including to clearly personalized goods and certain sealed products. Mandatory local consumer rights take priority over any conflicting term in this policy.

11. Contact

For return, cancellation, or refund questions, contact:

Darkest Thorn
Email: darkestthorn@163.com
Website: https://darkestthorn.com