Questions about a product, sizing, an order, shipping, or a return? We’re here to help.
Customer Support
Email: darkestthorn@163.com
We aim to respond within 2–3 business days. Response times may be longer during public holidays or periods of high demand.
For Order Support
To help us locate your order quickly, please include:
- your order number;
- the email address used at checkout;
- a clear description of the issue; and
- photos if an item or parcel arrived damaged, defective, or incorrect.
Returns
Please read our Refund and Returns Policy before sending an item back. Contact us first so we can provide the correct return instructions and address.
Privacy Requests
For questions about personal information or to submit a privacy request, email us with the subject line “Privacy Request.” See our Privacy Policy for more information.
Security Reminder
Do not send passwords, full card numbers, card security codes, or other highly sensitive payment information by email. Darkest Thorn will never ask you to provide your account password by email.
Business Address
Darkest Thorn
No. 1, Lane 5, Longfeng Community
Qiaocheng District
Bozhou, Anhui 236000
China
This address is for business correspondence. Please contact us before returning an item.