Last updated: September 17, 2026
This Shipping Policy explains how Darkest Thorn processes and delivers orders. Available shipping methods, charges, and delivery destinations are shown at checkout.
1. Order Processing
Orders are processed on business days, excluding public holidays. Before dispatch, we may need to verify payment, delivery details, product availability, or suspected fraud. Processing time is separate from carrier transit time.
If an item is made to order, personalized, a preorder, or subject to a longer processing time, this will be stated on the product page or communicated before shipment.
2. Shipping Destinations
We currently ship only to destinations available for selection at checkout. A country appearing in an address form does not guarantee that delivery is available; the checkout page will confirm whether a shipping method is offered for your address.
3. Shipping Rates and Free Shipping
Shipping charges are calculated and displayed before you place an order. Free shipping may be available when an order meets the destination-specific threshold shown at checkout. Thresholds are calculated after discounts and before any duties, import taxes, or third-party fees unless stated otherwise.
We may update shipping rates or free-shipping thresholds for future orders. Changes do not affect an order that has already been accepted.
4. Delivery Estimates
Any delivery timeframe shown on the website, at checkout, or in an order message is an estimate unless expressly stated as guaranteed. Transit times may vary by destination, carrier, customs clearance, seasonal demand, weather, and other circumstances outside our reasonable control.
If we become aware of a material delay, we will try to notify you using the contact details supplied with your order. Mandatory consumer rights relating to delayed or undelivered goods remain unaffected.
5. Tracking
When tracking is available, we will send the tracking number or make it available in your account after dispatch. Tracking events can take time to appear after a label is created. Some postal services provide limited tracking after a parcel enters the destination country.
6. Customs, Duties, and Import Taxes
International shipments may be subject to customs inspection, import duties, taxes, brokerage fees, or handling charges imposed by the destination country or carrier. Unless checkout expressly states that these charges are included, the recipient may be responsible for paying them.
Customs processing can delay delivery. We cannot undervalue an order or mark a commercial purchase as a gift.
7. Address Accuracy and Changes
Please provide a complete and accurate delivery address, including apartment or unit number where applicable. Contact darkestthorn@163.com immediately if an address needs to be changed. We cannot guarantee a change after an order has entered processing or been dispatched.
Additional shipping costs caused by an incorrect or incomplete address may be charged to the customer where permitted by law.
8. Failed Delivery and Returned Parcels
If a parcel is returned because of an incorrect address, refusal, failure to collect, unpaid import charges, or repeated unsuccessful delivery attempts, contact us. After the parcel is received and inspected, we may offer reshipment subject to additional shipping costs or process an appropriate refund in accordance with applicable law and our Refund and Returns Policy.
9. Lost, Damaged, or Marked-Delivered Parcels
If tracking has not updated for an unusual period, the parcel arrives damaged, or tracking shows delivery but you cannot locate it, contact us as soon as reasonably possible. Include your order number and relevant photos for damaged parcels. We may ask you to check with household members, neighbors, the delivery location, or the carrier while we investigate.
Available remedies depend on the investigation, applicable law, carrier rules, and the circumstances. Your mandatory rights relating to damaged, faulty, or undelivered goods are not affected.
10. Split Shipments
An order may be sent in more than one parcel when items have different processing requirements or fulfillment locations. Where this happens, you may receive separate tracking information. You will not be charged additional shipping solely because we choose to split an order.
11. Contact
For shipping questions, contact:
Darkest Thorn
Email: darkestthorn@163.com
Website: https://darkestthorn.com