Products and Sizing
How do I choose the right size?
Please check the measurements on the product page or visit our Size Guide. Compare them with a similar garment that fits you well. Product measurements refer to the garment, not body measurements.
Will the product look exactly like the photos?
We aim to display colors, textures, and details accurately. However, screen settings, lighting, distressed finishes, and production variations may cause small differences in appearance.
Orders and Payment
What payment methods do you accept?
Available payment methods are displayed securely at checkout and may vary by country.
Can I change or cancel my order?
Please contact us as soon as possible. We will try to help, but changes or cancellations cannot be guaranteed once an order has entered processing or has been dispatched.
Shipping
Where do you ship?
Available delivery destinations are shown at checkout. Enter your address to see whether shipping is available in your location.
How much does shipping cost?
Shipping charges and any available free-shipping threshold are calculated and displayed before you place your order. See our Shipping Policy for more information.
Will I receive tracking information?
If tracking is available for your shipment, the tracking details will be sent after the order has been dispatched.
Returns
How do I request a return?
Contact us within 14 days after delivery. After notifying us, return the item within 14 days. Items must meet the conditions described in our Refund and Returns Policy.
What should I do if my order arrives damaged or incorrect?
Email us with your order number, a description of the issue, and clear photos of the item and packaging. We will review the information and help resolve the problem.
Contact
How can I contact Darkest Thorn?
Email darkestthorn@163.com. We aim to respond within 2–3 business days, although response times may be longer during public holidays or periods of high demand.